Returns & Exchanges

At GimiMichi, we strive for 100% satisfaction with every bite; if your food products arrive damaged or incorrect, we offer a hassle-free return or replacement process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your perishable or non-perishable items.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product condition to help our quality control team verify the damage or error.

• 3.
  Review Approval

  Our team will review your request within 48 hours to determine eligibility for a full refund or a fresh replacement shipment.

• 4.
  Receive Resolution

  Once approved, we will initiate a refund to your original payment method or dispatch a new order at no additional cost to you.