Frequently Asked Questions
Everything you need to know about GimiMichi gourmet deliveries.
How do you ensure the freshness of the food during transit?
We use specialized temperature-controlled packaging and insulated liners along with gel ice packs to ensure your order stays fresh from our kitchen to your doorstep.
What is the standard shipping timeframe?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-3 business days to ensure maximum product quality upon arrival.
Do you offer options for specific dietary restrictions?
Yes, GimiMichi offers a variety of gluten-free, vegan, and nut-free options. Please check the 'Dietary Info' section on each product page for detailed allergen information.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.